Optimising Airport Coordination

airport

As part of an ambitious capacity development programme, The Brussels Airport Company (TBAC) requested Prospex develop a set of training modules to increase the negotiation and conflict resolution skills of their staff. A key focus was on optimizing the level of coordination between the different departments and with outside stakeholders such as suppliers or authorities. The training focused on interactive learning with real live cases of conflicts and negotiation role-plays. A special interactive session was held to discuss and review the negotiation position and interest with the social partners of TBAC.

05-Brussels-aiport

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